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BHARAT BILL PAYMENT SYSTEM

BHARAT BILL PAYMENT SYSTEM

Bharat BillPay a One-stop access: Bharat BillPay has multiple modes of payment and provides instant confirmation of payment via an web, App, SMS or receipt.

Bharat BillPay offers myriad bill collection categories like electricity, telecom, DTH, gas, water bills etc. through a single window.

In future biller categories may be expanded to include insurance premium, mutual funds, school fees, institution fees, credit cards, local taxes, invoice payments, etc.

 

Different Payment Channels like Internet, Internet Banking, Mobile, Mobile-Banking, POS (Point of Sale terminal), Mobile Wallets, MPOS (Mobile Point of Sale terminal), Kiosk, ATM, Bank Branch, Agents and Business Correspondents.

 

Different Payment Modes enabling bill payments. The payment modes options facilitated under Bharat BillPay are Cash, Cards (Credit, Debit & Prepaid), IMPS, Internet Banking, UPI, Wallets, Account transfer & AEPS.

 

Participants

Eligible Entities who wish to offer or those who are currently in bill payment, collection and aggregation business, on-board web partners / agents and set up customer service points in various regions and locations.

 

Agents

Create your service points and customer touch points in the BBPS ecosystem available in the form of agent outlets, Business Correspondent outlets, collection centres, retail outlets and other service points.

 

Category of Billers in BBPS:

The category of billers eligible to participate in BBPS will be specified from time to time by Reserve

bank of India (RBI). The current categories specified are as follows:

1. Electricity

2. Telecom (post-paid and broadband)

3. DTH,

4. Gas

5. Water

Over a period of time other categories like insurance premium, mutual funds, school fees, institution

fees, credit cards, local taxes, invoice payments, etc. may be covered under BBPS.

BHARAT BILL PAYMENT SYSTEM

Bill Payment
Accessible Facilitate seamless payment of bills through any channel : Digital and physical.
WEB Bharat BillPay transaction can be initiated through multiple payment channels like web, mobile wallets, mobile App, POS etc
Standardisation Standardisation of processes for entire Bharat BillPay ecosystem.
Cost-effective Most cost-effective for entire ecosystem – Flat fee charge vs current ad valorem.
Interoperable Bharat BillPay will be an integrated platform connecting banks and non-banks in bills aggregation business, Billers, payment service providers and retail bill outlets.

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Live Billers as of 30th November 2017:

 S. No Biller Name Category
1 Tikona Digital Networks Private Limited Broadband Postpaid
2 Connect Broadband Broadband Postpaid
3 Tata Sky DTH
4 Sun Direct TV DTH
5 Dish TV DTH
6 Uttarakhand Power Corporation Limited Electricity
7 BSES Rajdhani Power Limited Electricity
8 BSES Yamuna Power Limited Electricity
9 India Power Corporation Electricity
10 Jamshedpur Utilities Electricity
11 Maharashtra State Electricity Distbn Co Ltd Electricity
12 Meghalaya Power Dist Corp Ltd Electricity
13 M.P. Paschim Kshetra Vidyut Vitaran Electricity
14 Noida Power Electricity
15 Reliance Energy - Mumbai Electricity
16 Tata Power - Delhi Electricity
17 Tripura Electricity Corp Ltd Electricity
18 Torrent Power  Electricity
19 SNDL Nagpur Electricity
20 Muzaffarpur Vidyut Vitran Limited Electricity
21 Calcutta Electric Supply Corporation (CESC) Electricity
22 NESCO, Odisha Electricity
23 SOUTHCO, Odisha Electricity
24 Kota Electricity Distribution Limited Electricity
25 Eastern Power Distribution Co Ltd (APEPDCL) Electricity
26 Southern Power Distribution Co Ltd (APSPDCL) Electricity
27 Bharatpur Electricity Services Ltd. (BESL) Electricity
28 Jaipur Vidyut Vitran Nigam (JVVNL) Electricity
29 Uttar Pradesh Power Corporation- Urban (UPPCL) Electricity
30 Tata Power Mumbai Electricity
31 Tata Power-Ajmer Electricity
32 Bikaner Electricity Supply Limited Electricity
33 North Bihar Power Distribution Company Ltd. Electricity
34 South Bihar Power Distribution Company Ltd. Electricity
35 Daman and Diu Electricity
36 Dakshin Gujarat Vij Company Limited (DGVCL) Electricity
37 Madhya Gujarat Vij Company Limited (MGVCL) Electricity
38 Paschim Gujarat Vij Company Limited (PGVCL) Electricity
39 Uttar Gujarat Vij Company Limited (UGVCL) Electricity
40 DNH Power Distribution Company Limited Electricity
41 BEST Mumbai Electricity
42 Adani Gas  Gas
43 Indraprastha Gas Gas
44 Mahanagar Gas Limited Gas
45 Siti Energy  Gas
46 Gujarat Gas Limited Gas
47 Sabarmati Gas Gas
48 Haryana Gas Distribution Ltd Gas
49 Tripura Natural Gas Gas
50 MTNL  Landline Postpaid
51 BSNL  Landline Postpaid
52 Idea Mobile Postpaid
53 Vodafone Postpaid Mobile Postpaid
54 BSNL Mobile Postpaid Mobile Postpaid
55 Aircel Postpaid Mobile Postpaid
56 Delhi Jal Board Water
57 Uttarakhand Jal Sansthan Water
58 Urban Improvement Trust (UIT)Bhiwadi Water
59 Municipal Corporation of Gurugram Water

Frequently Asked Questions

 

1. What is BBPS?

Bharat Bill Payments System (BBPS) is an integrated online platform developed by the National

Payments Corporation of India for utility bill payments. The platform provides an interoperable

service through a digital and network of agents i.e. bank internet banking, mobile banking and

retail shops for consumer to do a bill payment, at one place, Anytime anywhere

 

2. What are the utility bills I Can pay?

The categories that are currently covered in BBPS are Electricity, Telecom (Landline Post-paid,

Mobile post-paid and Broad-band Post-paid), Gas, Water and DTH. Gradually more categories

would be covered under BBPS.

 

3. Where can I find the list of Billers in BBPS?

The List of live Billers in BBPS can be found in the below link:

http://www.npci.org.in/Live-Billers.aspx

 

4. How can I make the payment for my bill using BBPS?

I. Connect with your agent login

II. Click on Bill payment or BBPS Tab

III. Choose the category of biller and Enter the bill details

IV. Initiate a payment and get instant confirmation

 

5. How do I know that my bill is paid?

A consumer/Agent will get successful transaction status and BBPS bill receipt in electronic/email/SMS/Print form.

 

6. Will I get a payment receipt after the bill payment has been made?

The consumer would get an instant confirmation and receipt from agent once the transaction is successfully completed, An SMS would also be triggered by the bank/non-bank.

 

7. How to know the list of entities with which BBPS bill payment can be made?

The below link would give the consumer list of entities which are live on BBPS:

http://www.npci.org.in/Live-BBPOUs.aspx

 

8. How can I raise a complaint?

A customer/Agent can raise a complaint directly from application/ Website. There could

be two type of complaints

a. Transaction based complaint: This type of complaint is raised by a customer/Agent either for a

successful / pending / failed transaction. The customer can initiate a complaint either at an agent

outlet/ bank-channel or the BBPS website. Mobile No or Transaction ID will be used as a unique

reference number for raising complaints.

b. Service based complaint: This type of complaint is raised by a customer for non-transactional

issues Transaction based complaints will undergo validation at CU and biller OU levels

 

9. How can I track my complaint status?

A status will be assigned to each complaint, below are the various statuses and their description.

Step 1: Enter Complaint ID, Mobile No. or Date range

Step 2: View details and status

Complaint Status: Logged, Assigned, Pending with BBPOU, Resolved, Re-assigned, Escalate

 

10. What are transaction charges for a bill payment?

For an electronic transaction done at customer's own bank, there are nil charges. But for a

transaction done at physical outlet or bank-branches convenience fee would be levied

accordingly.

 

11. How to contact or approach in case of complaints and disputes?

Consumer must approach his own agent outlet or agent should a complaint on helpdesk.jbspl.com with transaction ref no