|Accessible||Facilitate seamless payment of bills through any channel : Digital and physical.|
|WEB||Bharat BillPay transaction can be initiated through multiple payment channels like web, mobile wallets, mobile App, POS etc|
|Standardisation||Standardisation of processes for entire Bharat BillPay ecosystem.|
|Cost-effective||Most cost-effective for entire ecosystem – Flat fee charge vs current ad valorem.|
|Interoperable||Bharat BillPay will be an integrated platform connecting banks and non-banks in bills aggregation business, Billers, payment service providers and retail bill outlets.|
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Live Billers as of 30th November 2017:
Frequently Asked Questions
1. What is BBPS?
Bharat Bill Payments System (BBPS) is an integrated online platform developed by the National
Payments Corporation of India for utility bill payments. The platform provides an interoperable
service through a digital and network of agents i.e. bank internet banking, mobile banking and
retail shops for consumer to do a bill payment, at one place, Anytime anywhere
2. What are the utility bills I Can pay?
The categories that are currently covered in BBPS are Electricity, Telecom (Landline Post-paid,
Mobile post-paid and Broad-band Post-paid), Gas, Water and DTH. Gradually more categories
would be covered under BBPS.
3. Where can I find the list of Billers in BBPS?
The List of live Billers in BBPS can be found in the below link:
4. How can I make the payment for my bill using BBPS?
I. Connect with your agent login
II. Click on Bill payment or BBPS Tab
III. Choose the category of biller and Enter the bill details
IV. Initiate a payment and get instant confirmation
5. How do I know that my bill is paid?
A consumer/Agent will get successful transaction status and BBPS bill receipt in electronic/email/SMS/Print form.
6. Will I get a payment receipt after the bill payment has been made?
The consumer would get an instant confirmation and receipt from agent once the transaction is successfully completed, An SMS would also be triggered by the bank/non-bank.
7. How to know the list of entities with which BBPS bill payment can be made?
The below link would give the consumer list of entities which are live on BBPS:
8. How can I raise a complaint?
A customer/Agent can raise a complaint directly from application/ Website. There could
be two type of complaints
a. Transaction based complaint: This type of complaint is raised by a customer/Agent either for a
successful / pending / failed transaction. The customer can initiate a complaint either at an agent
outlet/ bank-channel or the BBPS website. Mobile No or Transaction ID will be used as a unique
reference number for raising complaints.
b. Service based complaint: This type of complaint is raised by a customer for non-transactional
issues Transaction based complaints will undergo validation at CU and biller OU levels
9. How can I track my complaint status?
A status will be assigned to each complaint, below are the various statuses and their description.
Step 1: Enter Complaint ID, Mobile No. or Date range
Step 2: View details and status
Complaint Status: Logged, Assigned, Pending with BBPOU, Resolved, Re-assigned, Escalate
10. What are transaction charges for a bill payment?
For an electronic transaction done at customer's own bank, there are nil charges. But for a
transaction done at physical outlet or bank-branches convenience fee would be levied
11. How to contact or approach in case of complaints and disputes?
Consumer must approach his own agent outlet or agent should a complaint on helpdesk.jbspl.com with transaction ref no